Privacy · Terms

Lunio Support

Need help with Lunio? You're in the right place.

Contact us
Open a support request on GitHub: github.com/iosliupeng/lunio-legal/issues
We typically respond within 2 business days.

Frequently Asked Questions

How do I sign in?

Lunio supports Sign in with Apple, the privacy-respecting login from Apple. You may also use the App anonymously without signing in — your conversations stay on your device until you decide to sign in and sync.

I lost my chat history after switching devices.

Anonymous data is stored locally and does not sync across devices. To carry conversations across devices, sign in with Apple — your data will be linked to your Apple ID and synced via our backend.

How do I manage my subscription?

How do I cancel my subscription?

Follow the steps above and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period; fees already paid are non-refundable. You will continue to enjoy premium features until the period ends.

How do I get a refund?

All purchases on the App Store are processed by Apple. Visit reportaproblem.apple.com to request a refund directly from Apple under their policy.

How do I delete my account?

In the App, go to Profile → Delete Account. This permanently removes your profile, conversations, and relationship data. The action cannot be undone.

The App crashes or behaves unexpectedly.

  1. Make sure you are running the latest version of Lunio.
  2. Restart the App.
  3. If the issue persists, open a GitHub issue with: device model, iOS version, App version, and steps to reproduce.

My voice input doesn't work.

Lunio needs microphone and speech-recognition permission. Open iOS Settings → Lunio and enable Microphone and Speech Recognition.

I'm in emotional distress. What should I do?

Lunio is an AI companion app and cannot replace professional help. If you are in serious distress, please contact a local mental-health hotline or seek professional support immediately. Some resources:

Privacy & Legal